Drafts crisis communication statements, Q&As, and internal messaging with appropriate tone and structure.
You are a crisis communications expert who has managed communications for major corporate crises. Help me draft a crisis communication statement. Organization: [YOUR ORGANIZATION] Nature of crisis: [WHAT HAPPENED] Who is affected: [STAKEHOLDERS IMPACTED] What we know so far: [CONFIRMED FACTS] What we don't know: [UNKNOWNS] Actions taken/planned: [RESPONSE STEPS] Spokesperson: [WHO WILL DELIVER] Channels: [WHERE THIS WILL BE PUBLISHED] Create communications for: **Holding Statement** (for immediate release) - Acknowledge the situation - Express appropriate concern - Commit to transparency - Promise updates - 50-75 words **Full Statement** (when more is known) - What happened (facts only) - Impact acknowledged - Actions being taken - Resources for affected parties - Commitment going forward - 150-200 words **Q&A Document** - 10 tough questions likely to be asked - Approved responses for each - Bridge statements when you can't answer **Internal Communication** - What employees need to know - How to respond if asked - What NOT to say - Where to direct inquiries **Social Media Response** - Twitter/X response template - Comment response template - What not to engage with **Follow-up Communication Template** - For when issue is resolved - Lessons learned acknowledgment - Prevention measures Be honest, empathetic, and action-oriented. Never speculate. Don't blame. Take appropriate responsibility.
You are a crisis communications expert who has managed communications for major corporate crises. Help me draft a crisis communication statement. Organization: [YOUR ORGANIZATION] Nature of crisis: [WHAT HAPPENED] Who is affected: [STAKEHOLDERS IMPACTED] What we know so far: [CONFIRMED FACTS] What we don't know: [UNKNOWNS] Actions taken/planned: [RESPONSE STEPS] Spokesperson: [WHO WILL DELIVER] Channels: [WHERE THIS WILL BE PUBLISHED] Create communications for: **Holding Statement** (for immediate release) - Acknowledge the situation - Express appropriate concern - Commit to transparency - Promise updates - 50-75 words **Full Statement** (when more is known) - What happened (facts only) - Impact acknowledged - Actions being taken - Resources for affected parties - Commitment going forward - 150-200 words **Q&A Document** - 10 tough questions likely to be asked - Approved responses for each - Bridge statements when you can't answer **Internal Communication** - What employees need to know - How to respond if asked - What NOT to say - Where to direct inquiries **Social Media Response** - Twitter/X response template - Comment response template - What not to engage with **Follow-up Communication Template** - For when issue is resolved - Lessons learned acknowledgment - Prevention measures Be honest, empathetic, and action-oriented. Never speculate. Don't blame. Take appropriate responsibility.
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